Ordering & Shipping

 

»  Our Prices, Retail Value, Policies, Coupons

»  Errors and Omissions

»  Testimonials

»  International Orders

»  Orders

»  Returns

»  Discounts, Coupons, & Promo Codes

»  Guarantee

»  Minimums

»  Secure Site

 
 
Our Prices, Retail Value, Policies, Coupons, & Other Important Info

Our Prices
BigPaintStore.com offers you a wide selection of thousands of paint and paint related products including: interior and exterior paints, stains, paint removers, painting supplies, coatings, abrasives, cleaners, painting accessories, tools and other outstanding products from leading manufacturers at everyday low discount prices.

We always try to offer low, low prices but if you happen to find the same item at a lower price, please contact us before you buy and give us a chance to see if we can meet or beat the price. We want you to be a long-term repeat customer and will do our best to make you 100% satisfied.

Unless otherwise noted, our everyday low prices do not include shipping and handling or sales tax, if applicable. We only collect sales tax for WI deliveries at this time.


Introductory Sale Price
There are specific occasions when we offer specified merchandise at a low Introductory Price for a limited period of time. These offers represent an additional savings over the regular BigPaintStore prices. These offers are terrific and are usually not duplicated during any particular season. We urge you to consider these promotions carefully since quantities are usually limited.

Act quickly so you are not disappointed. Once the allocated quantities are sold the offer will expire. Orders will be fulfilled on a first come basis and you will be notified if we cannot fulfill your request.

Retail Value
The BigPaintStore.com Retail Value represents either the manufacturer's suggested retail price (MSRP), or the comparison shopped price, or the price at which BigPaintStore.com believes that the same or comparable products would be offered by "do-it-yourself" retailers using a customary markup for that product category or a comparison based on the quantity (i.e. ounces, gallons etc) in the smallest size of the product. The Retail Value does not necessarily represent the prevailing retail price in every community in America.

While Supplies Last Prices
BigPaintStore.com may, at times, purchase limited quantities of merchandise from manufacturers at closeout prices and, in doing so, will pass these savings on to our customers. Once the items in that closeout lot are gone, the items may no longer be available and/or prices may increase significantly. Please act quickly so you are not disappointed as orders will be fulfilled on a first come, first served basis. You will be notified if we unable to fulfill your request because an item is no longer available or at the closeout price listed and what your alternatives may be. We will do our best every day to ensure you receive the very best products at our lowest available prices! Please note that discontinued items designated with a "*" at the beginning of the item name are not returnable unless deemed defective by our staff.


Testimonials

We appreciate hearing from our customers and value their opinions. However, BigPaintStore.com cannot substantiate any testimonial and, therefore, cannot be held responsible for claims made by buyers.


Check Orders:

Merchandise can be ordered by check drawn on a United States Bank. Please make checks payable to BigStoresUSA and send to our mailing address at BigPaintStore.com PO Box 158, Little Chute WI 54140 along the product numbers and description of the merchandise you wish to order. Check orders are normally held for 72 hours to insure proper clearing of funds. All orders are then shipped as soon as possible. In the unlikely event we are out of stock and your order is delayed thirty days or more, you will be promptly notified. You can always email or call customer service to check on the status of your order.


Order Fulfillment:

We will process and ship all orders are as soon as possible. In the unlikely event of a back order and your order is delayed thirty days or more, you will be promptly notified and you can choose to cancel the order. You can always email or call customer service to check on the status of your order.


Discounts, Coupons, & Promo Codes

Discounts will appear on the payment screen once you enter the appropriate promo code. Discounts, coupons and promo codes may not be combined with any other promotional discount or offers from BigPaintStore.com. Offers can be used on phone orders but not on previous purchases. Void where prohibited by law. No cash value. Offers valid while supplies last and are subject to modification or cancellation without notice.

BigPaintStore.com reserves the right to modify, change or withdraw any offer at any time.


Minimums

Certain items are only sold in minimum quantities to insure the optimum price structure. Due to fulfillment and processing costs BigPaintStore.com reserves the right to establish a minimum order size for various product categories and the total order not including shipping charges.


Errors and Omissions:

BigPaintStore.com strives to bring you low discount prices. This is done through effective cost cutting purchasing and stringent cost controls. We make every effort to insure accurate pricing. However, we do reserve the right to cancel any order based on availability changes or pricing errors posted on our site. This applies to items priced above or below the current correct price.

BigPaintStore.com is not responsible for typographical mistakes, photographic errors, product specifications or descriptive copy. All prices are subject to change without notice. Pictures displayed may include optional products not included in the price. Computer monitors often display color variations for paints, stains and other products. If you are not sure about a specific color please call us before you purchase.


Foreign and International Orders:

We currently offer shipping within the 48 United states, excluding Hawaii and Alaska.

Placing an International Order
  1. Add the items you wish to purchase to the shopping Cart
  2. Enter your shipping information to determine if the item can ship to your region
  3. Complete the purchase and receive confirmation of your order
Payment Methods Accepted
  1. Visa
  2. Mastercard
  3. Discover
  4. American Express
  5. PayPal
Guaranteed Landed Cost
In some cases, your order will be subject to duties and taxes. We will notify you of these costs before we charge you. Shipping Options
International orders, if available, will be shipped via UPS International and will take additional delivery time due to processing and customs. Please note that all delivery times are listed in business days (Monday through Friday). Most shipping carriers do not ship on major holidays.

To Track Your Order
  • Upon completion of your order, you'll receive an email confirmation with order information
  • An additional email will be sent once your order ships. This email will contain delivery and tracking information.
  • At any time you can visit your order confirmation page or contact us if there is a delay.

    Please note that due to customs and shipping regulations, we may not be able to ship certain types of merchandise to specific areas. Your credit will not be charged until we ship your item(s).


Returns/Cancellations:

Customer satisfaction is very important to us. All items ordered from BigPaintStore.com can be returned within seven (7) days of receipt for a full refund less postage and handling/restock fee except for special custom orders and discontinued items. Fee is either 15% or a minimum of $10. Please note that discontinued items designated with a "*" at the beginning of the item name are not returnable unless deemed defective by our staff. Customers must call ahead to receive a return authorization number. Package must be postpaid to the destination of returned items. The full initial shipping costs will be deducted from the credited amount. Items must be returned in new, unused condition. We reserve the right to refuse returns on abused or misused products. Damage caused during shipment should be discussed with the parcel post carrier. Orders may be cancelled at any time; however, once the order is in the process of shipping, the returns policy applies and the customer is responsible for all shipping and handling fees.

Guarantee:

BigPaintStore.com products come from reliable manufacturers and distributors. Our goal is to offer the best manufacturers warranties in the paint sundry business. Please refer to individual product labeling for further assistance and instructions. BigPaintStore.com will cheerfully accept returns on all unused products less postage and handling. Please note that discontinued items designated with a "*" at the beginning of the item name are not returnable unless deemed defective by our staff. Please call our customer service number for an authorization number before returning an order. Products must arrive postage paid. Postage and handling will be deducted from returned merchandise. We cannot accept returns of opened products.

Secure Site:

All transactions for BigPaintStore.com are processed through state of the art secured Internet technology. You can have complete confidence that your transaction is secure when ordering through BigPaintStore.com.


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